Client Feedback Form

We welcome client feedback as this helps us to improve our services and ask all clients who have completed counselling with us to complete our online Client Evaluation Forms as listed below. Your responses help us to improve and develop our services and (with your permission) may also be used in funding applications to gain support to maintain our existing services and provide additional services in the future. We would be particularly grateful for feedback regarding telephone and online counselling if relevant to you. Remote counselling was a new initiative launched in response to the pandemic and all feedback would be very welcome.

 All responses are anonymous and will only be shared by us with your permission.

Adult Client Feedback Form 

Young Person (11-18 yrs) Feedback Form

Child (Under 11 yrs) Feedback Form

Parent of Child/Young Person In Counselling Feedback Form


Feedback from 2021/22

In spite of the ongoing challenges of the pandemic last year, we achieved good outcomes for clients as measured by client feedback forms completed at the end of counselling/EMDR treatment.  Please see highlights of the results below. 

I have gained increased confidence and self-esteem

Yes: 83%;   No: 6%;  Neutral:12%

My relationships have improved

Yes: 68%No: 3%; Neutral 29% 

I feel less isolated 

Yes: 66%No: 10%; Neutral 24%

I feel more able to access training, education, work or voluntary opportunities

Yes: 54%No: 12%; Neutral 34%

I have developed better coping strategies

Yes: 78%; No: 10%; Neutral 12%

I am making better lifestyle choices

Yes: 65%;  No 5%; Neutral 30%

This is what some of our clients have said about us:

"Brilliant service helped me through a tough time in my life and also helped me to understand and move on from the abuse.  Couldn't have asked for a better counsellor."

"The service was fantastic.  I really feel I have someone on my side who is ready to listen without judgement and help me find a way through the darkness into the light."

"I have found the counselling very helpful  My counsellor was very professional, friendly and understanding.  I felt comfortable and think Community Counsleling is an asset to Ryedale."

"I couldn't have got through without the help.  The counsellor understood, listened and helped me cope with the horrible things I have been through.  I am on the mend.  I have good days and bad days.  I am in the healing proces.  I found counselling a great help.  People need people like you."

"I could not have asked for a better service or counsellor.  To receive the support I so desparately needed has been life-saving.  To be believed and heard has set me free."

"I cannot express how much the counselling helped me.  It has given me the future that I never thought I would have.  My counsellor helped me to breath again and gave me my life back and for that I will be eternally grateful.  I used to pour scorn on counselling ... but now I appreciate its worth. Thank you."

“I found the counselling sessions extremely useful.  I was made to think beyond the boundaries of everyday, immediate things that were upsetting me, to try and get to the start of all my problems.”

“The counselling sessions … have really helped me.  My counsellor was excellent.  I have gained confidence to make changes to improve my life.  I did not have the strength or clarity of vision to do this before.  I found my counsellor easy to talk to and non-judgmental – at no time was I made to feel uncomfortable.”

"We do not know each other but that’s something that I like
You have a precious quality to tap into my psyche
I will tell you things I have never said before
Now that you’ve encouraged me to open up some more
I feel I can unburden everything to you
Without you judging me or giving me your view
Perhaps I will re-find myself through counselling this way
And as I end a session I enjoy a brighter day
The tensions start to lift which were weighing on my heart
I will re-build a better life for this is just the start"